Rayman Jewelers

Returns & Exchanges

Your satisfaction is our priority. We offer a hassle-free 30-day return policy on eligible jewelry purchases.

30-Day Window

Returns accepted within 30 days of delivery

Full Refund

Receive a complete refund for eligible returns

Easy Process

Simple email-based return authorization

Return Eligibility

To ensure a smooth return process, items must meet the following conditions:

  • Unworn & Unused: Jewelry must be in pristine, unworn condition with no signs of use or wear
  • Unaltered: Items must not be resized, engraved, modified, or worked on by any jeweler
  • Original Packaging: All original packaging, boxes, certificates, and documentation must be included
  • 30-Day Timeframe: Returns must be initiated within 30 days from the delivery date
  • Proof of Purchase: Original receipt or order confirmation must be provided

Important Note About Alterations

If you have your jewelry resized, engraved, or serviced by any jeweler other than Rayman Jewelers, the item becomes ineligible for return. We recommend confirming your ring size and specifications before making any modifications.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned:

  • Custom or Personalized Jewelry: Items with custom engravings, special orders, or bespoke designs
  • Earrings: Due to health and hygiene regulations, earrings cannot be returned once packaging is opened
  • Final Sale Items: Products explicitly marked as "Final Sale" or "Clearance - No Returns"
  • Altered or Modified Items: Jewelry that has been resized, engraved, or modified after purchase
  • Worn or Damaged Items: Products showing signs of wear, damage, or missing original packaging
  • Serviced by Outside Jewelers: Items worked on or serviced by any jeweler other than Rayman Jewelers

How to Return Your Item

1

Contact Our Returns Team

Email us at returns@raymanjewelers.com with your order number and reason for return. Include photos if the item is damaged or defective.

2

Receive Return Authorization

Our team will review your request and provide a Return Authorization (RA) number along with detailed return shipping instructions within 1-2 business days.

3

Pack Securely & Ship

Carefully pack the item in its original packaging with all certificates and documentation. Include your RA number clearly visible. Ship via a trackable, insured shipping method. You are responsible for return shipping costs unless the return is due to our error.

4

Receive Your Refund

Once we receive and inspect your return (typically within 3-5 business days of receipt), we'll process your refund to the original payment method within 5-10 business days.

In-Person Returns at Our Showroom

Prefer to return in person? Visit our retail showroom in Fishers, IN for immediate assistance:

Rayman Jewelers Showroom

8395 E. 116th St, Unit 157

Fishers, IN 46038

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Phone: (317) 555-0123

Benefits of In-Person Returns:

  • Immediate inspection and refund processing
  • No return shipping costs
  • Expert staff available to assist with exchanges or sizing questions
  • Browse our full collection in person

Please bring: Your original receipt/order confirmation, the item in original packaging with all certificates and documentation, and a valid photo ID.

Refund & Payment Information

Refund Method

Refunds are issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement, depending on your card issuer's processing time.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to a mistake on our part (wrong item shipped, defective product, etc.). Return shipping costs are the customer's responsibility.

Partial Refunds

In some cases, partial refunds may be granted for items that are returned with minor issues such as missing documentation (but not certificates), slight damage to packaging, or after the 30-day window at our sole discretion.

Restocking Fees

We do not charge restocking fees on eligible returns that meet all our return policy requirements.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, style, or item:

  1. Return your original item following our standard return process
  2. Once your return is approved, you will receive a full refund
  3. Place a new order for the desired item on our website

This ensures you receive your new item quickly while your return is being processed. Contact our customer service team if you need assistance with sizing or product selection.

Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described:

  • Contact us immediately at returns@raymanjewelers.com within 48 hours of delivery
  • Provide clear photos of the item and packaging showing the damage or defect
  • We will arrange for a prepaid return label and expedite a replacement or full refund including shipping costs
  • Do not ship damaged items back without authorization from our returns team

Questions About Returns?

Our customer service team is here to help with any questions about our return policy or to assist with your return.

Returns Email: returns@raymanjewelers.com

Customer Service: support@raymanjewelers.com

Phone: (317) 555-0123

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

This return policy is subject to our Terms of Service. Rayman Jewelers reserves the right to refuse returns that do not meet our eligibility requirements or to issue partial refunds for returns that do not comply with all conditions. We reserve the right to update this policy at any time. Last updated: January 2025.